This course is about managing teams to work together towards a common goal. Managing teams involves teamwork, communication, objective setting and performance appraisals. As a manager of the team, it is also about the capability to identify problems and
resolve conflict.
Leading the leaders (First-Line Managers)
Select a first-line manager for a specific position.
Plan the coaching process.
Coach the selected first-line manager.
Monitor and measure the results of a coaching session
Teaming for a purpose (Build Teams)
Understand the theory of teams.
Apply the theory of teams to team dynamics.
Explain the process of building teams.
Analyse the role of the team leader in building teams.
Evaluate and improve the effectiveness of a team.
Build teams to achieve goals and objectives.
Testing the team mettle (Performance Standards)
Formulate performance standards for team members.
Establish systems for monitoring performance.
Prepare for a performance review of a team member.
Conduct a performance review.